Because we want you to be our favourite customer, we offer:
Customer Service is not just a department
Buying from us is simple. No buying clubs, joining requirements or complex checkout. And you get to judge whether we've earned a relationship with you so that you will sign up for our regular tips & news.
Our delivery price is simple. No hidden postage or zone calculations - It's just FREE Delivery anywhere in Australia.
Your choice is simple. No cheap products of dubious quality. No overwhelming array of stuff you might never need. Just great range of products from great brands to meet most budgets for outstanding value - always.
A shopping guarantee that is simple. No complicated return processes designed to thwart you. No unrealistic timeframes if you want to send it back. No cost to you if you do return it! Just a 90 Day Peace of Mind Guarantee where it's FREE returns (excluding bulky items ie furniture/wall art) even for change of mind!
Our prices are simple. No complicated loyalty programs, no point calculations or prices that go low when you just bought it high. Just the best price we can offer - it's always-on-sale prices PLUS 5% off multiple item purchases at rightbuy.com.au!
Our Tips & Guides to keep your life simple. Life is complicated enough so we're going to find the best tips and write the simplest guides to help everything around the house related to you & your home.
Our Customer Service is simple. No excuses. No doubting you. No worries. Just a proactive and honest approach to solving any question or problem. Just look at our 90 Day Peace Of Mind Guarantee. It's not about a customer service department or a call centre with us - customer service is embedded in everything we do.
For those other things that also matter, we provide:
For further information, please don't hesitate to email firstname.lastname@example.org.
Thanks for visiting us and we hope that we can give you a great customer experience soon!
All the best,
Mary, Sales & Marketing Director and the rest of the rightbuy.com.au team
p.s. Don't forget to subscribe to our Tips & News by entering your name and email address in the section at the top of the page!