We are an Australian-owned and based company with many years of retail experience behind us. We started rightbuy.com.au because we couldn't find an online store which offered 4 really important things to us:
Quality products from known brands without endless combinations of choice causing undue complexity for us time-poor people
Great prices that included shipping - we got constantly annoyed that we had to always calculate shipping - why couldn't it be in the price? Nor were we going to pay the exhorbitant traditional retailer markups as we'd been in the industry.
Beyond just customer service - Another poor online experience convinced us that customers should not have to prove that they are right. Plus every time we contact a customer it has to count.
Finally, we liked things that added value to our lives, rather than being bombarded with endless clutter. Any tip or hint that would help keep life simple or save time or money was gold to us!
The idea of rightbuy.com.au was born.
Here's our Customer Service Statement:
Customer Service is not just a department
Unlike faceless discount stores, we aim to deliver a personal shopping experience that matters.
Our customer service is in everything we do - it's not just about a call centre.
We'll do our very best to earn a relationship with you that matters.